Property Enquiry Voice Agent
Real estate agency (confidential)
Inbound AI receptionist that answers caller questions about listings from the website, qualifies buyers and sellers, and pencils in provisional slots synced to the CRM.
Answer every call. Capture every lead.
A real estate agency was missing inbound calls while agents were busy on active deals. Buyers rang about online listings. Sellers wanted a fresh opinion. The same questions kept coming up again and again.
We built an inbound AI voice agent that picks up the agency line, answers from live listing data, walks callers through buyer or seller flows, and saves structured records to Monday.com. SMS and email follow up goes out after each call.
Too many calls, not enough people
Every listing on the website brings calls. Buyers ask about price, bedrooms, and viewings. Sellers who have been listed too long want a new valuation. Even simple questions still need someone to answer, log, and follow up.
Agents were sorting calls by hand and typing the same details into the CRM again. Leads slipped away after hours when nobody picked up. The agency needed one inbound line that could qualify intent, answer from real property data, and pass on a complete record, not a rushed note.
A hello that fits the time of day
Before the agent speaks, a webhook sets the right greeting for Europe/London time: morning, afternoon, or evening. Callers hear a natural hello, not a stiff script.
Recording consent is handled by the IVR upfront, so the voice agent does not repeat it. The conversation starts with context, not legal small print.
Find out what they want first
When someone wants to buy, the agent opens with a timeline question before collecting contact details, requirements, and finance status.
A duplicate check on postcode and name stops returning callers from starting over. The backend builds a HotScore from what was captured, and the agent offers a tentative viewing slot, Tuesday morning or Wednesday afternoon, until a person confirms after the call.
Valuation calls, only where you operate
Seller and valuation flows only run when the caller's position and postcode sit inside the agency coverage zones, for on market or off market sellers in primary and secondary areas.
The agent asks how the sale is going, listens for pain points, and offers a second opinion valuation. If the caller hesitates, it uses the full pitch before moving on. When they agree, it captures two time windows and access notes, held as provisional until a person confirms later.
Answers from the listing, not guesses
For general questions and property enquiries, the agent pulls from a knowledge base or live property API: bedrooms, price, availability, and common agency FAQs in natural conversation.
When it is not sure, it does not make something up. It promises to check and follow up by text or email while the backend fills the gap.
Property Enquiry Agent
00:24
Hand off to a person when needed
Unclear answers, tricky requests, or a direct ask to speak to someone triggers escalation. The agent writes a structured summary and routes the call for human follow up.
No awkward silence and no dropped calls. Every escalation lands in the CRM with enough context for an agent to continue smoothly.
Clean records, not messy notes
When a call ends, OpenMic sends the full payload to a backend that upserts into Monday.com with separate field sets for buyers and sellers.
Buyers get name, contact, postcode, timeline, HotScore, budget range, bedroom count, mortgage status, provisional slot, and a call summary. Sellers get position, days on market, viewing and offer history, valuation status, access notes, and the same summary field. SMS and email confirmations send automatically after sync.
Inbound coverage without hiring more staff
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AI Voice Agents
Put an AI voice agent on your phone lines.
We design, build, and deploy voice agents that qualify leads, book appointments, and sync every call to your CRM — so your team stays focused on closing.
- Vapi.ai & custom integrations
- Outbound + inbound flows
- CRM & calendar sync